Frequently Asked Questions
What is Marsai?
Marsai is an Australian skincare brand created with sensitive and melanin-rich skin in mind. Our philosophy is simple: skincare should feel gentle, intentional and effective. We focus on thoughtfully selected ingredients that support healthy-looking, balanced and radiant skin.
Is Marsai suitable for sensitive skin?
Our products are thoughtfully formulated with sensitive skin in mind, using gentle ingredients and avoiding unnecessary fragrance. However, every skin type is different, so we recommend patch testing before introducing any new product into your routine.
Is Marsai only for melanin-rich skin?
No. While melanin-rich and sensitive skin are at the heart of our brand, Marsai products are designed to be enjoyed by all skin tones and suitable skin types.
Are Marsai products fragrance-free?
Yes. Our core skincare range is fragrance-free, making it a considered choice for people who prefer to avoid added fragrance in their skincare routine.
Where is Marsai based?
Marsai is an Australian-founded skincare brand with a global vision.
Where are Marsai products manufactured?
Our products are manufactured by selected manufacturing partners according to our product specifications and quality requirements. Please refer to individual product packaging for country-of-origin information.
What makes Marsai different?
Marsai brings together gentle skincare, thoughtful ingredient selection and a focus on the needs of sensitive and melanin-rich skin. We believe beautiful skin begins with care, consistency and balance—not harsh routines.
Are Marsai products suitable for men and women?
Yes. Marsai skincare is designed for everyone. Skincare has no gender—your routine should simply suit your skin and its needs.
Can I use Marsai products every day?
Products intended for daily use can be incorporated into your morning and/or evening routine according to the directions on the individual product.
How do I know which Marsai products are right for me?
Start by considering your skin type and primary skin concerns. Each product page explains its key ingredients, benefits and directions for use to help you build a routine that suits your skin.
Can I use the Vitamin C Serum every day?
Our Vitamin C Serum is designed to fit into a regular skincare routine. Follow the directions on the product packaging and introduce it gradually if your skin is particularly sensitive.
What order should I use my Marsai products?
A simple routine can be:
Step 1: Cleanser
Step 2: Serum
Step 3: Face Cream
Step 4: Sunscreen during the day
When using multiple serums, follow the individual product instructions and introduce new products gradually.
Do I still need sunscreen when using Marsai skincare?
Yes. We recommend wearing a broad-spectrum sunscreen during the day. Sunscreen is an important part of protecting your skin and maintaining an even, healthy-looking complexion.
Should I patch test Marsai products?
Yes. We recommend patch testing any new skincare product before applying it to your entire face, particularly if you have sensitive or reactive skin.
What should I do if irritation occurs?
Discontinue use if irritation occurs. If irritation is persistent or severe, seek advice from an appropriate healthcare professional.
Can I use Marsai products during pregnancy or breastfeeding?
If you are pregnant or breastfeeding, we recommend checking the full ingredient list and speaking with your healthcare professional before introducing new skincare products, particularly if you have specific concerns.
Where can I find the full ingredient list?
The full ingredient list is available on the individual product page and/or product packaging.
How long will it take to see results?
Skincare results vary from person to person depending on skin type, concerns, routine and consistency. Marsai is designed around consistent, gentle care rather than promises of overnight transformation.vailable on the individual product page and/or product packaging.
Does Marsai test on animals?
Please refer to our current product and manufacturing information for our latest animal-testing policy.
How should I store my Marsai products?
Store products in a cool, dry place away from direct sunlight and excessive heat. Keep lids and caps securely closed when not in use.
Does Marsai ship across Australia?
Yes. Marsai offers shipping within Australia. Available shipping methods, costs and estimated delivery times will be displayed at checkout.
Does Marsai ship internationally?
International shipping availability and rates depend on the destination. Please check the shipping options available at checkout for your country.
How can I track my order?
Once your order has been dispatched, you will receive shipping confirmation with tracking information where tracking is available.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered processing or has been dispatched, we may not be able to make changes.
What is your returns policy?
For information about returns, damaged products or incorrect orders, please refer to our Returns & Refunds Policy.
What if my order arrives damaged?
Please contact our customer care team as soon as possible with your order number and clear photographs of the damaged product and packaging so we can assist you.
How can I contact Marsai?
You can reach us through the contact details provided on our Contact Us page. Our team will be happy to assist with product, order and general enquiries.
Will Marsai release more products?
Yes. Marsai is being built as a growing skincare brand, and new products will be introduced thoughtfully as we expand our range.